Bengal Lodge, Chhipi Tola, Agra

Title – Worst Experience of Customer Services and lot of inconveniences

Rating – 1 (V Poor)

It’s a small Hotel located in the Chhipi Tola area of Agra which is not so advanced and lacks in almost every front. Reaching Hotel from Railway Station is challenge in itself as you have to ask from atleast 10 different local persons and none of them can tell you exact location (they only make guesses). Tip: Ask about Police Station of Chhipi Tola instead of this Hotel and from there it’s nearby so finally you can reach the Hotel.

The charges of hotel are at par with other good hotels of Agra but in comparison, services provided were minimal and not upto the mark.

Hotel Staff was also non supportive and non-courteous. Rooms were not well maintained and dampness on walls of room can be observed. We booked two rooms adjoining to each other and observed dampness on walls of both the rooms. In the coldest month of January, Geyser of one of the rooms was also not functioning and all the family members have to take shower in One Washroom where Geyser was functioning. Other drawback is parking is inside the Hotel and in a haphazard manner. It became troublesome task to reach to the Room as it was on Ground Floor due to cars parked in the Warenda outside our rooms.

We didn’t like it and had lot of discomforts during our stay… Jeeyooo.

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